TERMS AND CONDITIONS

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Effective date: 15 September 2025

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1. Who we are and how to contact us

1.1 Doncaster Driving School is owned and operated by Alexandru Popita, trading as Doncaster Driving School, registered address: 99 Hatfield Lane, Doncaster, DN3 3HA, United Kingdom.

1.2 Contact details: +44 7809 562220 | support@doncasterdrivingschool.co.uk

1.3 The website at doncasterdrivingschool.co.uk, including sub-pages, booking tools, and e-learning areas (the “Website”), advertises and sells driving tuition and related digital content. Public information includes lesson types, coverage areas, booking options, newsletter sign-up, and social links.

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2. Scope and acceptance of these Terms

2.1 These Terms govern:
(a) the supply of driving lessons and courses delivered in person by our instructors; and
(b) the supply of digital content and e-learning subscriptions via the Website.

2.2 By booking lessons, purchasing a subscription, or accessing our services, you agree to these Terms. Consumer statutory rights apply under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2.3 Where you book through a third-party platform (e.g., Total Drive), their terms apply in addition to these Terms. If inconsistent, these Terms prevail except where the platform must meet its own legal duties.

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3. Key definitions

• Consumer: an individual acting outside their trade, business, craft, or profession.

• Services: driving lessons, courses, and in-person tuition.

• Digital Content: e-learning materials supplied electronically (download/streaming), not on physical media, within the meaning of the Consumer Rights Act 2015.

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4. Eligibility, learner responsibilities, and safety

4.1 Learners must:

• hold a valid driving licence for the category of vehicle;

• meet the legal eyesight standard (read a number plate at 20m in good daylight);

• notify DVLA of any notifiable medical condition.

4.2 You must not attend lessons under the influence of alcohol, drugs, or impairing medication. We may refuse or end a lesson if safety is compromised.

4.3 Reasonable adjustments: we will make proportionate efforts in line with the Equality Act 2010, where requests are made in advance.

4.4 You must follow instructor directions, traffic laws, and safe practices. Dangerous behaviour may result in lesson termination without refund.

4.5 Tuition vehicles are fitted with dual controls and insured for instruction. You remain liable for penalties incurred during private driving outside lessons.

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5. Information we must provide

5.1 For online/distance sales, we provide pre-contract details including: identity, services, price, and cancellation rights. Ordering buttons clearly indicate payment obligations.

5.2 Information relied upon forms part of the contract under the Consumer Rights Act 2015.

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6. Description of services and digital content

6.1 Services: manual/automatic lessons, intensive/semi-intensive courses, refresher lessons, Pass Plus, and related training.

6.2 Digital Content: subscription-based e-learning videos to support theory/practical preparation. Statutory quality/conformity obligations apply.

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7. Prices, VAT, and payment

7.1 Prices are in GBP (£) and include VAT where applicable.

7.2 Prices may change before booking confirmation. Obvious errors may be corrected, and the order declined.

7.3 Payment is processed by our platform or third-party booking app. Card data security is handled by the provider — we do not store full card details.

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8. Contract formation

8.1 Services: booking is an offer; acceptance occurs on written confirmation or lesson start.
8.2 Digital Content: acceptance occurs on confirmation and account access.
8.3 Consumer Contracts Regulations apply to online sales.

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9. Scheduling, attendance, and delays

• Late arrivals: lessons end at scheduled time; >15 minutes late may count as a no-show.

• Pick-up/drop-off: agreed in advance; changes require notice.

• Rescheduling: permitted for instructor illness, vehicle issues, or unsafe conditions.

• DVSA tests: we cannot guarantee test availability or results.

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10. Packages, promotions, and expiry

10.1 Block bookings/promotions must be used within 6 months, unless otherwise stated.

10.2 Refunds for part-used packages are based on standard single-lesson rates plus reasonable admin deductions.

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11. Conduct and property

11.1 Abusive, discriminatory, or threatening behaviour may result in termination without refund.

11.2 Damage caused by negligence/misconduct may be charged on a cost-recovery basis.

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12. Consumer rights, service quality, and remedies

12.1 Services must be performed with reasonable care/skill. Remedies: repeat performance or price reduction.

12.2 Digital Content must be as described, fit for purpose, and satisfactory quality. Remedies: repair, replacement, refund, or compensation for device damage.

12.3 Mandatory rights cannot be excluded and override inconsistent terms.

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13. Returns, cancellations, and refunds

A. Statutory cooling-off rights

• Services: 14-day cancellation. If services start within this period, proportional fees apply. Once fully performed with consent, cancellation rights end.

• Digital Content: 14-day cancellation. Right is lost once streaming/download begins with express consent.

B. Contractual cancellation (lessons)

• 48h notice required to cancel/reschedule. <48h = full fee. Emergencies reviewed case by case.

C. Exclusions

• No personalised goods supplied.

• Accessed digital content is non-refundable unless faulty.

D. How to cancel

• Email support@doncasterdrivingschool.co.uk with details and request. Model form available on request.

E. Warranties

• UK law applies (Consumer Rights Act 2015). US warranty laws (e.g., Magnuson-Moss) do not apply.

F. Chargebacks

• We provide evidence of access/delivery. Statutory rights remain unaffected.

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14. E-learning subscriptions, renewals, and access

• Renewal/cancellation terms shown at checkout. Cancellation must be as easy as sign-up.

• Account security is user’s responsibility. Misuse may result in suspension.

• No copying, sharing, or distribution of content.

• Interruptions may occur due to maintenance or outages; we restore access with reasonable care.

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15. Intellectual property

15.1 All Website text, logos, images, and content are owned/licensed by us.
15.2 Licence: personal, non-exclusive, revocable, valid during subscription.

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16. Data protection and marketing

• We act as data controller. Processing follows UK GDPR and the Data Protection Act 2018. See Privacy Policy.

• Marketing complies with PECR; unsubscribe anytime.

• For cookies, see Cookie Policy.

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17. Third-party tools and links

• Integrations (WhatsApp, Total Drive) subject to third-party terms.

• We are not responsible for external websites.

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18. Liability

18.1 We do not exclude liability for death, injury, fraud, or unlawful exclusions.
18.2 Our liability is capped at the amount paid for the specific service/subscription.
18.3 We are not liable for DVSA cancellations, indirect, or business losses (except where consumer law requires).

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19. Force majeure

Neither party is liable for delays due to uncontrollable events (e.g., severe weather, illness, vehicle failure, outages).

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20. Complaints and escalation

20.1 Contact support@doncasterdrivingschool.co.uk for concerns. We aim to respond promptly.
20.2 You may seek help from Citizens Advice or Trading Standards.

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21. Changes to these Terms

21.1 Terms may be updated for legal/operational reasons. Effective date updated and notice given where possible.
21.2 If a change disadvantages you for a pre-paid service, the version at purchase applies unless change is legally required.

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22. Transfer

• You may not transfer contracts without consent.

• We may transfer rights/obligations with notice.

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23. Severability and waiver

• Invalid terms do not affect validity of remaining clauses.

• Delay in enforcing rights is not a waiver.

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24. Governing law and jurisdiction

• Governed by laws of England and Wales.

• Courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer rights allowing claims in your local court.